Citywide Care Agency- Bristol
- Home care
- Dementia care
- Registered since 2022
- Central Bristol, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Citywide Care Agency- Bristol: inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bristol BBA Care Limited Good, less than 0.1 miles away
- G Greatful Care Good, less than 0.1 miles away
- – H&M Care Agency Ltd - Bristol Not yet rated, less than 0.1 miles away
- – Hearts to Care Ltd Not yet rated, less than 0.1 miles away
- – Procare (Ujima) Limited Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 June 2026 (assessment visit 16 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 16 Feb 2026 to 27 April 2026
Citywide Care Agency - Bristol is a home care service providing support to older people in their homes. At the time of our assessment, there was 1 person receiving care from the service and another person was transitioning. The service registered with the Care Quality Commission on 14 April 2022. We carried out this assessment to provide the service with their first overall rating. The assessment was carried out by 1 inspector and we reviewed records remotely. During the assessment, we spoke with the registered manager, and we sought feedback from 2 staff. We spoke with 1 relative who was able to share their experience about the service. At this assessment we looked at all 33 quality statements and provided the service with an overall rating of good.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People felt they received safe care and that risks to people were being safely managed. The staff understood how to raise concerns if they suspected abuse. The provider had systems to manage any concerns that were raised. Staff and people benefited from an open and positive culture that had been developed by the registered manager. Staff gave us feedback that they felt valued and undertook regular training. The provider employed a small team of staff and staffing levels were managed well. Recruitment checks of staff were carried out by the provider before they started working for the service. Risks to people were safely managed, with risk assessments in place to help minimise any risks.
People were actively involved in their care, and they consented to the care and support provided. People were treated as individuals and were encouraged to be independent. Staff were kind and compassionate and knowledgeable of people’s needs. The provider was keen to place people’s care at the heart of the service, to help deliver person centred care.
The service had effective governance systems with a regular schedule of audits taken place. This included checks of medicines records, people’s daily records, care plans and health and safety. The registered manager carried out spot checks took place to monitor staff’s performance.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ali Sharmake
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Citywide Care Agency Ltd
- Ownership type
- Organisation
- Companies House number
- 11106305 (opens Companies House)
Citywide Care Agency Ltd runs 2 services in England, 1 of them in the South West. 2 are rated Good or Outstanding.
Other services run by Citywide Care Agency Ltd
- G Citywide Care Agency Ltd Good. Home care, Hounslow, London
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Citywide Care Agency- Bristol provide nursing care?
- The Care Quality Commission's register does not list nursing care for Citywide Care Agency- Bristol.
- When was Citywide Care Agency- Bristol last inspected?
- The Care Quality Commission's latest rating for Citywide Care Agency- Bristol was published on 1 June 2026.
- Who runs Citywide Care Agency- Bristol?
- Citywide Care Agency- Bristol is run by Citywide Care Agency Ltd. It runs 2 services in England, 1 of them in the South West.
- What is Citywide Care Agency- Bristol's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 June 2026.
Contact
- Address
- 97-107, Wilder Street, Bristol, BS2 8QU Map (opens Google Maps)
Compare nearby
- G Bristol BBA Care Limited Good, less than 0.1 miles away
- G Greatful Care Good, less than 0.1 miles away
- – H&M Care Agency Ltd - Bristol Not yet rated, less than 0.1 miles away
- – Hearts to Care Ltd Not yet rated, less than 0.1 miles away
- – Procare (Ujima) Limited Not yet rated, less than 0.1 miles away