East Sussex Community Support Service

East Sussex Community Support Service provided support to 67 people with a learning disability in the community. At the time of this inspection two people received support with personal care which is a regulated activity registered by CQC. Personal care includes help with tasks related to personal hygiene and eating. Where this is provided, we also take into account any wider social care provided. East Sussex Community Support Services also supported people who lived in three separate supported living accommodation. Eight people within these settings received a regulated activity. CQC does not regulate premises used for supported living. This inspection focused on the care and support provided to the ten people where they received a service registered by CQC.

People were supported to be busy and to have fulfilling lives. One relative said, "He is a fun-loving likeable chap and staff support him to maintain this lifestyle". People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew people well and communicated with people in ways that met their needs.

People's health care needs were monitored to ensure they received the support they required, and referrals were made in a timely manner. Medicines management systems were robust, so people received their medicines in line with prescription guidelines.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff were committed to their work and told us, "I like making a difference and improving people's lives".

Another said, "We have a great team, we all believe in what we are doing. We form good relationships with clients and we all care".

Staff knew people as individuals and responded to their different needs. Choices were provided to people in relation to their day to day support and how people wished to spend their time and staff communicated with people in the way they preferred. People were relaxed and happy in the company of staff. One person said, "The staff are kind and nice". One relative said, "I know he is happy with the staff as he is always so keen to return to them when he has been out with me". Another said, "The staff do a great job, they know him so well".

Staff were aware of people's support needs in relation to their sensory and emotional support. They were aware of triggers to people's anxiety and how to support them during times of distress. Staff were aware of their responsibility to protect people from potential abuse and concerns were reported and investigated in line with good practice and requirements.

Right Culture: The new management team have worked hard at promoting a positive and inclusive environment where people and staff felt valued and empowered. The registered managers were providing effective leadership and direction for the service.

Staff understood and demonstrated their commitment to the values and ethos of the service that put people at the centre of all care and support provided. Staff were responsive, supporting people with their aspirations to live a quality life of their choosing. Staff spoke positively about people's achievements and we saw how they encouraged them to be as independent as possible.

People's quality of life was enhanced by the service's culture of improvement and inclusivity. Staff spoke positively about the management team, and the support they received. One staff member said, "It's a great team here and a good place to work. You can talk to the manager at any time".

Quality systems were well established and ensured the positive ethos and underpinning values that included the FREDA principles (Fairness, Respect, Equality, Dignity and Autonomy) were embedded into practice.