Agincare UK Eastbourne
- Home care
- Dementia care
- Registered since 2018
- Crumbles, East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Agincare UK Eastbourne: inspection record
Rated Good in March 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Delore Care Eastbourne Good, 0.3 miles away
- G Helping Hands Eastbourne Good, 0.3 miles away
- RI Care at Home Services (South East) Limited – Cranbrook Requires improvement, 0.9 miles away
- G East Sussex Community Support Service Good, 1 mile away
- G Curant Care Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 5 March 2021. Quoted under the Open Government Licence.
Agincare UK Eastbourne is a domiciliary care agency providing care and support to 52 people, some of whom were older people, had physical disabilities, and people living with dementia.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People had benefitted from improvements the service had made since the last inspection. Improvements in care planning gave staff the information they needed to support people safely and effectively. Systems were effective in ensuring that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to a robust complaints system that addressed any concerns they had.
Read the rest of CQC's summary
Systems for monitoring quality and managing risks had improved. There were arrangements to support governance and to provide management oversight of the service. People told us they were happy with the care they received, and that staff helped them to feel safe.
People were supported by staff who had received appropriate training to meet their needs. Assessments of people's needs were thorough and supported people's diverse needs. Staff supported people to have enough to eat and drink and to access the health care services they needed.
People were supported by staff who showed compassion and respect. People spoke highly of the care staff that supported them and said that they had developed good relationships with them. Staff knew people well and had the information they needed to provide good responsive care to them.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 5 March 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Agincare UK LimitedBrand: Agincare
- Ownership type
- Organisation
- Companies House number
- 06099679 (opens Companies House)
Agincare UK Limited runs 31 services in England, 7 of them in the South East. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Agincare UK Limited
- O Agincare UK Edward Jenner Court Outstanding. Home care, South Gloucestershire, South West
- G Agincare Oxford Good. Home care, Oxfordshire
- G Agincare UK Andover Good. Home care, Hampshire
- G Agincare UK Bridport Good. Home care, Dorset, South West
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Agincare UK Eastbourne provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agincare UK Eastbourne.
- When was Agincare UK Eastbourne last inspected?
- The Care Quality Commission's latest rating for Agincare UK Eastbourne was published on 5 March 2021.
- Who runs Agincare UK Eastbourne?
- Agincare UK Eastbourne is run by Agincare UK Limited. It runs 31 services in England, 7 of them in the South East.
- What is Agincare UK Eastbourne's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 March 2021.
Contact
- Phone
- 01323 638042
- Address
- Unit 19, The Waterfront, Sovereign Harbour, Eastbourne, BN23 5UZ Map (opens Google Maps)
Compare nearby
- G Delore Care Eastbourne Good, 0.3 miles away
- G Helping Hands Eastbourne Good, 0.3 miles away
- RI Care at Home Services (South East) Limited – Cranbrook Requires improvement, 0.9 miles away
- G East Sussex Community Support Service Good, 1 mile away
- G Curant Care Good, 1.5 miles away