Helping Hands Eastbourne
- Home care
- Dementia care
- Registered since 2018
- Crumbles, East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Helping Hands Eastbourne: inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Delore Care Eastbourne Good, less than 0.1 miles away
- G Agincare UK Eastbourne Good, 0.3 miles away
- RI Care at Home Services (South East) Limited – Cranbrook Requires improvement, 0.8 miles away
- G East Sussex Community Support Service Good, 1.2 miles away
- G Curant Care Good, 1.8 miles away
About the service
From the Care Quality Commission's inspection report published 29 June 2019. Quoted under the Open Government Licence.
Helping Hands Eastbourne is a domiciliary care agency providing personal care. Staff were providing personal care to 19 older people, some of whom were living with dementia, at the time of the inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported and reflected this practice.
Read the rest of CQC's summary
People felt safe with the support provided. Risks to people were assessed and managed. Staff understood safeguarding and how to report any concerns about people's safety.
People were treated with respect and kindness. Staff knew people well and provided personalised care. People's dignity and independence were protected and promoted. People were involved in making decisions about their care and support.
There were enough staff available to meet people's needs, and enough time allocated to care visits to provide the support required.
Medicines were managed safely, and staff had training and competency checks. The prevention and control of infection was well managed.
People's needs were assessed before they started to receive care visits. Care plans and people's experience of their care visits were regularly reviewed.
Staff worked with other professionals to ensure people received the right support. When people required health care, staff liaised with health care professionals to ensure they got the right support.
A quality assurance framework assisted the registered manager to have oversight of the service, and make improvements where needed.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sophie Lowe
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 29 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 24 of them in the South East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Eastbourne provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Eastbourne.
- When was Helping Hands Eastbourne last inspected?
- The Care Quality Commission's latest rating for Helping Hands Eastbourne was published on 29 June 2019.
- Who runs Helping Hands Eastbourne?
- Helping Hands Eastbourne is run by Midshires Care Limited. It runs 151 services in England, 24 of them in the South East.
- What is Helping Hands Eastbourne's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 June 2019.
Contact
- Phone
- 01323 409783
- Address
- Unit 12a Pacific House, 1 Easter Island Place, Eastbourne, BN23 6FA Map (opens Google Maps)
Compare nearby
- G Delore Care Eastbourne Good, less than 0.1 miles away
- G Agincare UK Eastbourne Good, 0.3 miles away
- RI Care at Home Services (South East) Limited – Cranbrook Requires improvement, 0.8 miles away
- G East Sussex Community Support Service Good, 1.2 miles away
- G Curant Care Good, 1.8 miles away