Delore Care Eastbourne
- Home care
- Dementia care
- Registered since 2023
- Crumbles, East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
18 months
since the latest rating was published.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Delore Care Eastbourne: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Helping Hands Eastbourne Good, less than 0.1 miles away
- G Agincare UK Eastbourne Good, 0.3 miles away
- RI Care at Home Services (South East) Limited – Cranbrook Requires improvement, 0.8 miles away
- G East Sussex Community Support Service Good, 1.2 miles away
- G Curant Care Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 April 2025 (assessment visit 5 December 2024). Quoted under the Open Government Licence.
Delore Care East Sussex is a domiciliary care agency and provides personal care to people living in their own homes. At the time of this assessment 139 people were receiving support with personal care. We previously assessed the service in April 2024 but did not cover all parts of our Single Assessment Framework. Scores from the previous assessment have been combined with scores from this assessment to provide an overall rating. The assessment was carried out virtually from 6 December 2024 to 06 January 2025. Improvements were needed to the quality of record keeping. One example was in relation to minutes of meetings so that minutes accurately summarised the meeting and anyone not attending could understand the discussions held. People had risk management plans, which were kept under review and updated when needed. The service learnt from incidents and made improvements where needed. Staff worked with other services to ensure people's needs were met effectively. The service followed the requirements of the Mental Capacity Act. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. Staff were kind and caring, taking into consideration people’s unique differences. There were regular opportunities for people and relatives to provide feedback about their care. Staff told us they felt well supported by the management team. Quality assurance assessments were used to review the performance of the service. Action was taken based on the findings of the various audits.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first full assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first full assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the full first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first full assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first full assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joseph Olaleye
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Fairolive Limited
- Ownership type
- Organisation
- Companies House number
- 11177210 (opens Companies House)
Fairolive Limited runs 7 services in England, 5 of them in the South East. 2 are rated Good or Outstanding and 5 have no rating yet.
Other services run by Fairolive Limited
- G Delore Care Woking Good. Home care, Surrey
- – Delore Care Bristol Office Not yet rated. Home care, Bristol, South West
- – Delore Care Hastings Not yet rated. Home care, East Sussex
- – Delore Care Heathfield Not yet rated. Home care, East Sussex
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Delore Care Eastbourne provide nursing care?
- The Care Quality Commission's register does not list nursing care for Delore Care Eastbourne.
- When was Delore Care Eastbourne last inspected?
- The Care Quality Commission's latest rating for Delore Care Eastbourne was published on 25 April 2025.
- Who runs Delore Care Eastbourne?
- Delore Care Eastbourne is run by Fairolive Limited. It runs 7 services in England, 5 of them in the South East.
- What is Delore Care Eastbourne's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 April 2025.
Contact
- Phone
- 01273 980891
- Address
- Unit 15, First Floor, Pacific House,, Sovereign Harbour Innovation Park, 1 Easter Island Place,, Eastbourne, BN23 6FA Map (opens Google Maps)
Compare nearby
- G Helping Hands Eastbourne Good, less than 0.1 miles away
- G Agincare UK Eastbourne Good, 0.3 miles away
- RI Care at Home Services (South East) Limited – Cranbrook Requires improvement, 0.8 miles away
- G East Sussex Community Support Service Good, 1.2 miles away
- G Curant Care Good, 1.8 miles away