Surrey Quality Care Services Limited
- Home care
- Dementia care
- Registered since 2021
- Horley, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Surrey Quality Care Services Limited: inspection record
Rated Good in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Britannia Homecare Limited Good, less than 0.1 miles away
- O Cavendish Domiciliary Care Agency Outstanding, less than 0.1 miles away
- O Peak 15 Ltd Outstanding, 0.1 miles away
- G Helping Hands Horley Good, 0.3 miles away
- G Westvale Home Care Ltd Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 3 November 2022. Quoted under the Open Government Licence.
Surrey Quality Care is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection the service was supporting 18 people with a variety of health needs and some people living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us they felt safe being supported by Surrey Quality Care. There were enough staff in place to meet people's needs. People were safeguarded against the risk of abuse and supported at regular times by a consistent staff team who understood their needs well.
Read the rest of CQC's summary
Detailed assessments of people's needs were carried out before they started to receive care and support. Staff were provided with appropriate training and supervision for their role. Referrals were made to health and social care professionals appropriately when people's needs changed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were reflective of people's needs, including the support they needed with their healthcare, medicines, nutrition and personal care. Staff were committed to supporting people to keep as much independence as possible and treated people with dignity and respect.
People received personalised care and the service worked flexibly in order to meet people's needs. Staff said they had enough time to meet people's care and support needs and any complaints were responded to promptly with actions followed up in a timely way.
Feedback from people and their relatives about the way the service was managed was positive and staff told us they were well supported. There were effective systems in place to monitor the quality and safety of the service and the provider was committed to ongoing improvement in the future.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Chinedum Emmanuel
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 3 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 09695986 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Surrey Quality Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Surrey Quality Care Services Limited.
- When was Surrey Quality Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Surrey Quality Care Services Limited was published on 3 November 2022.
- Who runs Surrey Quality Care Services Limited?
- Surrey Quality Care Services Limited is run by Surrey Quality Care Services Limited.
- What is Surrey Quality Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 November 2022.
Contact
- Phone
- 01737 906555
- Address
- Unit A3, Smallmead House, Smallmead, Horley, RH6 9LW Map (opens Google Maps)
Compare nearby
- G Britannia Homecare Limited Good, less than 0.1 miles away
- O Cavendish Domiciliary Care Agency Outstanding, less than 0.1 miles away
- O Peak 15 Ltd Outstanding, 0.1 miles away
- G Helping Hands Horley Good, 0.3 miles away
- G Westvale Home Care Ltd Good, 0.4 miles away