Britannia Homecare Limited
- Home care
- Dementia care
- Registered since 2010
- Horley, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Britannia Homecare Limited: inspection record
Rated Good in April 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Cavendish Domiciliary Care Agency Outstanding, less than 0.1 miles away
- G Surrey Quality Care Services Limited Good, less than 0.1 miles away
- O Peak 15 Ltd Outstanding, 0.1 miles away
- G Helping Hands Horley Good, 0.4 miles away
- G Westvale Home Care Ltd Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 14 April 2021. Quoted under the Open Government Licence.
Britannia Homecare is a domiciliary care agency that supports people living in their own homes. Support is provided to a range of people, including those living with dementia, physical disabilities and older people. At the time of inspection 192 people received personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and their relatives told us they were happy with the service and staff looked after them well. They said management were easy to contact and communication was good. People said they felt safe with staff and that they wore personal protective equipment (PPE) when they arrived and washed their hands regularly.
Read the rest of CQC's summary
The provider had implemented and developed an effective management team to oversee the delivery of care on a daily basis. Each person in the team had a clearly defined role which made it logical and easy for staff and people to make contact with the appropriate person. The management team were pro-active and had good oversight of the staff team and the quality of their service. They sought feedback from people using their service to help them improve.
Staff gave us very positive feedback about working for the provider. Staff spoke positively about the training and supervision they received.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lauren Stockwell
- Registered with the CQC since
- What it provides
- Domiciliary care service, Rehabilitation services, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 14 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Britannia Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 04539113 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Britannia Homecare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Britannia Homecare Limited.
- When was Britannia Homecare Limited last inspected?
- The Care Quality Commission's latest rating for Britannia Homecare Limited was published on 14 April 2021.
- Who runs Britannia Homecare Limited?
- Britannia Homecare Limited is run by Britannia Homecare Ltd.
- What is Britannia Homecare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 April 2021.
Contact
- Phone
- 01293 823825
- Address
- Rowan House, Smallfield Road, Horley, RH6 9AU Map (opens Google Maps)
Compare nearby
- O Cavendish Domiciliary Care Agency Outstanding, less than 0.1 miles away
- G Surrey Quality Care Services Limited Good, less than 0.1 miles away
- O Peak 15 Ltd Outstanding, 0.1 miles away
- G Helping Hands Horley Good, 0.4 miles away
- G Westvale Home Care Ltd Good, 0.4 miles away