Westvale Home Care Ltd
- Home care
- Dementia care
- Registered since 2019
- Horley, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Westvale Home Care Ltd: inspection record
Rated Good in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Helping Hands Horley Good, 0.1 miles away
- G Surrey Quality Care Services Limited Good, 0.4 miles away
- G Britannia Homecare Limited Good, 0.4 miles away
- O Cavendish Domiciliary Care Agency Outstanding, 0.4 miles away
- O Peak 15 Ltd Outstanding, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 16 July 2021. Quoted under the Open Government Licence.
Westvale Home Care Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection the service was supporting 11 people with a variety of health needs and some people living with dementia.
What inspectors found
People told us they felt safe being supported by Westvale Home Care. There were enough staff in place to meet people's needs. People were safeguarded against the risk of abuse and supported by consistent staff who understood their needs well.
Read the rest of CQC's summary
The registered manager carried out detailed assessments of people's needs before support started and staff received appropriate training and supervision for their role. Referrals were made to health and social care professionals appropriately when people's needs changed.
People's care plans were reflective of their needs, including the support they needed with their healthcare, medicines, nutrition and personal care. Staff were committed to supporting people to keep their independence and treated people with dignity and respect.
People received personalised and compassionate end of life care. The service was flexible in order to meet people's needs and any concerns or were responded to promptly. One relative told us, "We discuss what [person] needs and if anything needs to change."
People and their relatives spoke positively about the way the service was managed and staff told us they were well supported. There were effective systems in place to monitor the quality and safety of the service and the management team were committed to continuous improvement in the future.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Claire Abbott
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Westvale Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12140412 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Westvale Home Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Westvale Home Care Ltd.
- When was Westvale Home Care Ltd last inspected?
- The Care Quality Commission's latest rating for Westvale Home Care Ltd was published on 16 July 2021.
- Who runs Westvale Home Care Ltd?
- Westvale Home Care Ltd is run by Westvale Home Care Ltd.
- What is Westvale Home Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 July 2021.
Contact
- Phone
- 01293 775143
- Address
- Horley Health Centre, Kings Road, Horley, RH6 7DG Map (opens Google Maps)
Compare nearby
- G Helping Hands Horley Good, 0.1 miles away
- G Surrey Quality Care Services Limited Good, 0.4 miles away
- G Britannia Homecare Limited Good, 0.4 miles away
- O Cavendish Domiciliary Care Agency Outstanding, 0.4 miles away
- O Peak 15 Ltd Outstanding, 0.4 miles away