Goodwill and Hope Ltd
- Home care
- Dementia care
- Registered since 2014
- Farnborough, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2015, most recently Good in September 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Goodwill and Hope Ltd: inspection record
Rated Good in September 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Home Instead Farnborough, Farnham and Fleet Outstanding, 0.2 miles away
- G 42 Alexandra Road Good, 0.3 miles away
- G ASL Good, 0.3 miles away
- RI Sparrow Health Care Ltd Requires improvement, 0.3 miles away
- – Guras Home Care - Main Office Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 20 September 2019. Quoted under the Open Government Licence.
Good Will and Hope is a domiciliary care service which provides support to people living in their own homes. At the time of the inspection, there were 35 people receiving personal care from the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The provider had systems and processes in place to manage medicines safely and protect people from the risk of abuse. Infection control measures were in place to minimise the risk of infection. The provider acted on or learnt from incidents, such as an incident highlighting a need for a person to have a regular change in staff following incidents when they build a relationship with staff.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care workers had developed relationships with people they supported. Staff respected people's dignity and privacy and promoted their independence.
People's care and support met their needs and reflected their preferences.
Management processes were in place to monitor and improve the quality of the service. There was a positive and open culture. The management team sought feedback from staff and people who use the service. Feedback was highly positive across all areas.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Ritha Chitapi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, People with an eating disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 20 September 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Goodwill and Hope Ltd
- Ownership type
- Organisation
- Companies House number
- 07971514 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Goodwill and Hope Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Goodwill and Hope Ltd.
- When was Goodwill and Hope Ltd last inspected?
- The Care Quality Commission's latest rating for Goodwill and Hope Ltd was published on 20 September 2019.
- Who runs Goodwill and Hope Ltd?
- Goodwill and Hope Ltd is run by Goodwill and Hope Ltd.
- What is Goodwill and Hope Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 September 2019.
Contact
- Phone
- 01252 209515
- Address
- Pure Offices, Ferneberga House, Suite G6, Alexandra Road, Farnborough, GU14 6DQ Map (opens Google Maps)
Compare nearby
- O Home Instead Farnborough, Farnham and Fleet Outstanding, 0.2 miles away
- G 42 Alexandra Road Good, 0.3 miles away
- G ASL Good, 0.3 miles away
- RI Sparrow Health Care Ltd Requires improvement, 0.3 miles away
- – Guras Home Care - Main Office Not yet rated, 0.3 miles away