42 Alexandra Road

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were protected from the risk of abuse as staff had received relevant safeguarding training and understood what to report, to whom and how. Staff assessed and managed potential risks to people. They understood the importance of reporting incidents which were then reviewed. The registered manager operated safe staff recruitment processes and there were enough staff . Processes were in place to ensure people received their medicines safely from trained and competent staff. People were protected from the risk of getting an infection.

The registered manager understood their role and had worked to improve communications with both people and staff. Overall people told us improvements had been made, but this was still being worked on. The registered manager was working with staff to promote a person centred focus from staff, to improve people's experience. People's views on the care provided were sought by the registered manager and used to make improvements. Processes were in place to monitor the quality of the service provided.