Vine Social Care

People told us the registered manager was approachable and professional. Staff told us that they were motivated in their role and enjoyed working for the company.

The provider had systems in place to investigate and reflect upon incidents. Outcomes from investigations were shared with staff to help ensure the learning was applied in their everyday working practice.

Risks to people in relation to their health and medical conditions were assessed and measures were put in place to reduce the risk of harm to people.

The provider had effective systems in place to monitor the quality and safety of care. They had utilised computer-based systems to develop a pro-active approach by monitoring care in 'real time'.

There were safe systems in place to ensure the continuity of care outside of office hours and in the event of an emergency.

The registered manager had a good understanding of the day to day culture of the service and of people's needs.

There were enough staff in place to meet people's needs. The provider had made improvements to their recruitment processes to ensure staff had appropriate checks into their background and character.

People's care plans detailed the support they required around their medicines and personal care. Care plans were easy to follow, accessible for staff and identified people's specific preferences around their care.

There were policies and procedures in place to protect people from the risk of suffering abuse or coming to avoidable harm.

Staff had received training in infection control, including additional measures required in light of the COVID-

19 pandemic.

The provider engaged with people so they could have a meaningful input into their care plans.