Nightingales Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The registered manager had taken action to safeguard people when concerns had been raised about people's well-being. The provider's recruitment procedures helped ensure only suitable staff were employed.

Staff had an induction when they started work and had access to the training they needed to carry out their roles. Staff had opportunities to discuss their performance and development needs with the management team.

People's needs were assessed before they began to use the service. People told us their wishes and preferences about their care were listened to and incorporated into their care plans. Staff supported people to maintain good health and responded promptly if people became unwell.

People received their care from consistent staff and had established positive relationships with their care workers. People said staff knew their preferences about their care and respected their choices. Staff supported people to maintain their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives said the management team communicated well with them and kept them informed about their family members' wellbeing. People had opportunities to give feedback about the care they received and their views were listened to. People told us they would feel comfortable raising concerns if they were dissatisfied.

The management team maintained an effective oversight of quality and safety. Audits of key aspects of the service were completed and spot checks were carried out to observe the care staff provided. Staff were well- supported by the management team. Advice was available to staff when they needed it and team meetings took place to give staff any updates they needed about people's care.