McNaha Care

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were receiving care that supported them to make their own decisions and be involved in their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to stay safe and were cared for by staff who went through a robust recruitment process. People were supported as individuals. This included providing food or medicines in an appropriate way, or communicating with people in a way they understood.

Right Care: People received person-centred care. Staff had developed good relationships with people and demonstrated a respectful and kindly approach towards them. Staff followed people's care plans to help ensure that care was effective and safe and staff were provided with specific training to assist with this.

Right Culture: The registered manager had a clear vision on where they wanted to take the service. She developed tailored care packages for people who had complex and specific needs. Staff enjoyed working for the service and told us they were supported. The registered manager understood their regulatory requirements and knew that if care did not go to plan, they had a duty to apologise. There were strong links between the service and external agencies which ensured joined up care.