18 Holt Coppice
- Home care
- Dementia care
- Registered since 2022
- Wellington, Telford and Wrekin, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
2 months
since the latest rating was published.
85%
of rated home care services in Telford and Wrekin are Good or Outstanding (82% across the West Midlands, 88% across England).
18 Holt Coppice: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Phoenix Care (Good, 1.6 miles away) and Priority Care (Shropshire) Limited (Good, 2.7 miles away).
Nearest home care services:
- – Waterwell Care Ltd Not yet rated, 1.1 miles away
- RI Dailycare4U Telford Ltd Requires improvement, 1.5 miles away
- – Brown Clee Care Not yet rated, 1.6 miles away
- G Phoenix Care Good, 1.6 miles away
- RI Woodhall Support Services Ltd Requires improvement, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 September 2026 (assessment visit 6 July 2026). Quoted under the Open Government Licence.
We carried out this assessment of 18 Holt Coppice between 20 July 2026 and 19 August 2026. Two inspectors visited the agency’s office on 5 August 2026. We gave the provider 36 hours’ notice of our visit to ensure they were available to assist with our assessment. This was the first assessment of the service since it was registered with us in February 2022.This report relates to the service provided to people using the supported living service. At the time of the assessment 6 people were receiving the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider had a good learning culture where people, relatives and staff felt confident in raising concerns. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. People received person centred care in accordance with their needs and wishes and they were involved in planning and reviewing the support they needed. Staff worked with other professionals to make sure people had the care and equipment to maintain their independence. People were cared for by staff who were kind and compassionate. People were always treated with dignity and respect. Staff managed medicines well and involved people in planning any changes. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service since it was registered in February 2022. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service since it was registered in February 2022. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service since it was registered in February 2022. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service since it was registered in February 2022. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service since it was registered in February 2022. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Omotola Bosede
- Registered with the CQC since
- What it provides
- Community based services for people with a learning disability, Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Eden Housing & Support Ltd
- Ownership type
- Organisation
- Companies House number
- 12098066 (opens Companies House)
Eden Housing & Support Ltd runs 2 services in England, 1 of them in the West Midlands. 0 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Eden Housing & Support Ltd
- – Eden Housing & Support - Gloucester Not yet rated. Home care, Gloucestershire, South West
Getting help from Telford & Wrekin Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Telford & Wrekin Council
- Ask for a care needs assessment
- Phone: 01952 385385 (option 2), Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Telford & Wrekin Council
Checked on the council's website, November 2026.
Common questions
- Does 18 Holt Coppice provide nursing care?
- The Care Quality Commission's register does not list nursing care for 18 Holt Coppice.
- When was 18 Holt Coppice last inspected?
- The Care Quality Commission's latest rating for 18 Holt Coppice was published on 2 September 2026.
- Who runs 18 Holt Coppice?
- 18 Holt Coppice is run by Eden Housing & Support Ltd. It runs 2 services in England, 1 of them in the West Midlands.
- What is 18 Holt Coppice's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07427 572415
- Address
- 18 Holt Coppice, Bratton, Telford, TF5 0DB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Phoenix Care (Good, 1.6 miles away) and Priority Care (Shropshire) Limited (Good, 2.7 miles away).
Nearest home care services:
- – Waterwell Care Ltd Not yet rated, 1.1 miles away
- RI Dailycare4U Telford Ltd Requires improvement, 1.5 miles away
- – Brown Clee Care Not yet rated, 1.6 miles away
- G Phoenix Care Good, 1.6 miles away
- RI Woodhall Support Services Ltd Requires improvement, 1.6 miles away