Dailycare4U Telford Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered office was located on the high street of a small market town.

We identified two areas at this inspection which required some additional improvement, and discussed these with the provider. We did not find that anyone was at risk of harm.

People and staff were generally complimentary about the training staff had received. However, we were unable to fully assess the level of training new staff received before being able to lone work. The provider maintained two different systems for recording training data, which when combined did not provide a clear picture of what training new staff had received.

Risks to people safety had been considered but records relating to the maintenance of equipment were minimal. The provider immediately made the necessary improvements. However, the governance systems in place had not highlighted the need for more robust oversight.

People were protected from abuse by staff who understood safeguarding procedures. People were supported by sufficient numbers of staff and call times were actively monitored. People received their medicine as prescribed and were protected from the risk of infection.

The provider could evidence that lessons had been learnt when things went wrong and were aware of their duty of candour.

People's care needs were assessed, and detailed care plans were developed. These provided staff with the information they needed to offer support, although, one person did tell us they had to request a review after their needs had changed. People were supported to maintain healthy lives and encouraged to eat and drink a balanced diet, as agreed in their care plan.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well and involved in decisions about their care. Staff knew how to respect people's privacy and dignity. Staff supported people's independence by only completing the tasks people needed assistance with.

Care plans were personalised to each person's needs and information was made accessible for people when required. Staff supported people to maintain relationships and supported social activities when requested.

People had access to a complaint's procedure, but any concerns had been resolved before they became a formal complaint. The provider was not supporting anyone with end of life care at the time of inspection.

People were complimentary about the care received and staff felt well supported by the provider. People were engaged with the service and we saw evidence of continuous learning and improvement.