Sanctuary Supported Living (Oleander House)

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People had individual assessments of risk associated with their care and support.

People received their medicines safely. Staff members followed the guidelines in place for safely supporting people. The provider had effective systems in place to identify any potential errors with medicines.

The provider followed safe staff recruitment procedures.

Staff members followed effective infection prevention and control measures.

People had information on how to raise concerns and were confident any issues would be addressed correctly.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People were supported to access additional healthcare services when required.

Where the service was responsible people were supported to maintain a healthy diet by a staff team which knew their individual likes and dislikes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People received help and support from a kind and compassionate staff team with whom they had developed positive relationships. People were supported by staff members who were aware of their individual protected characteristics like age, gender, disability and religion.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.

The providers quality monitoring procedures were effective in identifying and driving good care and support.

The provider, and management team, had good links with the local communities within which people lived.