Enigma Clinical Solutions Ltd
- Home care
- Registered since 2021
- West Wick, North Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 months
since the latest rating was published.
23 of 25
rated home care services in North Somerset are rated Good, like this one.
Enigma Clinical Solutions Ltd: inspection record
Rated Good in June 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
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- – Bonneville Healthcare Services Limited Not yet rated, less than 0.1 miles away
- – Leaf Somerset No overall rating, less than 0.1 miles away
- G Maria Care Services Good, less than 0.1 miles away
- G Right at Home North Somerset Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 June 2026 (assessment visit 22 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 23 April to 12 May 2026.
Enigma Clinical Solutions Ltd is a care at home service. It provides personal care and support to people in their own homes. At the time of our assessment Enigma Clinical Solutions Ltd provided support to 64 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We carried out this assessment to review actions taken by the provider following our last inspection. The previous report was published in March 2023. At that time, the service was rated requires improvement in all key questions and overall. There were breaches of regulations relating to person centred care, safe care and treatment and good governance.
In this assessment, we reviewed all quality statements under all key questions. We found improvements had been made and the provider was no longer in breach of regulations. The ratings for these key questions have changed to good. The overall rating for the service has changed to good.
Improvements had been made to ensure information in care plans was more detailed and personalised. We found some inconsistencies in some records, but these were addressed promptly and people and relatives told us they were involved in assessments and decision making. They said staff knew them well and usually delivered support in the way they preferred. Staff used care plans routinely in their work and felt these contained the necessary information to enable them to provide person centred care.
During our last inspection we found risks were increased because people did not always receive safe care and treatment and medicines were not always managed in accordance with national guidance. At this inspection, we found improvements had been made and information about risks such as falls, choking and skin integrity was consistently documented. Systems were in place to ensure medicines were effectively managed.
More effective governance structures and oversight had been put in place since the last inspection. The provider had engaged an external compliance consultant to support them. The quality and safety of the service was regularly monitored and a wide range of audits helped managers check the service provided was safe, effective and being delivered as it should be. During the inspection, we discussed changes which would improve the accuracy and effectiveness of some audit tools.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. We previously identified a breach of the legal regulations in relation to safe care and treatment, specifically regarding risk management plans and the safe management of medicines. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The rating for this key question has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. We previously identified a breach of the legal regulations in relation to person centred care. The provider was no longer in breach of this regulation, although some further improvements were made to records during the assessment. The rating for this key question has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. We previously identified a breach of the legal regulations in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. The rating for this key question has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Scott Harry
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 March 2023. Latest assessment published 12 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Enigma Clinical Solutions Ltd
- Ownership type
- Organisation
- Companies House number
- 10219910 (opens Companies House)
Getting help from North Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Somerset Council
- Ask for a care needs assessment
- Phone: 01275 888 801, Monday to Friday, 8am to 6pm
- Contact adult social care online
- Support for carers
- Paying for care: North Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Enigma Clinical Solutions Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Enigma Clinical Solutions Ltd.
- When was Enigma Clinical Solutions Ltd last inspected?
- The Care Quality Commission's latest rating for Enigma Clinical Solutions Ltd was published on 12 June 2026.
- Who runs Enigma Clinical Solutions Ltd?
- Enigma Clinical Solutions Ltd is run by Enigma Clinical Solutions Ltd.
- What is Enigma Clinical Solutions Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 June 2026.
Contact
- Phone
- 0117 450 4821
- Address
- Pure Offices, 137 Pastures Avenue, St. Georges, Weston-super-mare, BS22 7SB Map (opens Google Maps)
Compare nearby
- – Alina Homecare Services Ltd Weston-Super-Mare Not yet rated, less than 0.1 miles away
- – Bonneville Healthcare Services Limited Not yet rated, less than 0.1 miles away
- – Leaf Somerset No overall rating, less than 0.1 miles away
- G Maria Care Services Good, less than 0.1 miles away
- G Right at Home North Somerset Good, less than 0.1 miles away