Leaf Somerset

The provider had clear aims in providing person centred care which promoted positive outcomes for people and enhanced their quality of life. People were supported by staff who knew them well and worked in line with the providers values. Recruitment, bespoke training and regular supervision ensured staff were skilled and knowledgeable. Staff followed best practice models and guidance. This meant staff supported people with understanding of their needs and compassion. Risks were managed effectively, whilst promoting people’s choices and offering new experiences. Incidents were reported and reviewed, with a focus on reduction. The provider shared learning and communicated well with professionals and families at all times. Effective governance systems monitored and assessed the quality and safety of the service and ensured areas were continually identified for innovation and development. The service ensured people could communicate their needs and wishes in individual ways and staff were attuned to these. The service was creative in ensuring information was presented to people in ways they understood.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People received person centred care which enabled them to participate and fully enjoy daily life. Staff knew people’s interests, routines and preferences. People were enabled to make their own decisions and choices. People were respected and valued as individuals. Care plans were accurate and described people’s communication needs. People were supported with their goals and to achieve positive outcomes in both their health and well-being. People were supported to access and be part of their local community. Risks were assessed and positively managed. Leaders were supportive and responsive. The service made positive impacts in people’s lives, by enabling people to develop their relationships, interests and skills.