Leaf Complex Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do we also consider any wider social care provided. At the time of the inspection five people were receiving support with personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's needs were assessed, and a package of care was put in place to help them in a crisis. This was done working closely with commissioners and health and social care professionals. Feedback was good about the care and support that was in place for people. Although it was noted that improvements were needed to keep professionals better informed. This was being addressed by the senior management team. Additional office staff and a new manager had been employed to help with improving the communication.

People had a care plan in place that described the support they needed. This was kept under review as they got to know the person. There were plans to implement an electronic care plan system so that office staff could access information in real time. Care plans could be more person centred but it was clear that staff knew the person they were supporting and what they liked and did not like.

People were supported to maintain relationships with family and friends and take part in activities of their choosing. Staff supported people to attend health care appointments where needed. The support people needed with medicines and eating, and drinking was assessed and a care plan in place giving staff guidance on to help the person. Other professionals were involved in the care and support of people. Staff followed

their guidance and advice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Restraint was only used as a last resort and positive behaviour plans and the consistent approach of staff had seen a reduction of restraint where before it had used frequently by other providers. The registered manager had won an award for their commitment to reduce the use of restrictive practices.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The registered manager was keen to continually improve and develop the service. Systems were in place to monitor quality and performance and actions were taken when shortfalls were identified.