Atman Care

People’s risks assessments were not detailed enough to give staff information about how to support people safely, particularly around medication and complex health needs. However, the registered manager took immediate action and reviewed and updated people's risk assessments to ensure staff knew how to meet their needs safely. Recruitment records needed to be improved. However, staff were very knowledgeable about the people they were supporting. There were enough staff deployed to meet peoples needs and there was good care continuity.

People’s needs had been assessed and managers and staff worked closely with people’s relatives and health professionals to ensure care and support was effective. People had health care plans in place, but these lacked detail in some areas where the person had complex health needs. Consent was documented and the provider monitored people’s outcomes through regular review meetings.

People were treated as individuals with kindness and their dignity and privacy was respected. People were encouraged to be as independent as they could. People’s immediate needs were responded to.

People’s care plans were highly personalised to meet their individual needs, and people had a consistent staff team providing their care and support. People were encouraged to give their feedback during monthly care reviews.

The provider had some quality assurance processes in place to monitor the quality of care and support delivery. There was a team of six managers who met regularly to review the governance. However, this had not always been effective at identifying the concerns that were found during this assessment. The registered manager took immediate action and implemented further checks and audits. Staff meetings were held regularly.