Emilia Jean Care Limited

People felt safe when receiving care from the service. The provider completed a range of pre-employment checks to assure themselves staff were suitable to work at the service. Some of these checks needed to be more robust, however the provider was in the process of addressing this. There were enough staff employed to meet people's needs. Staff arrived at people's scheduled care visits on time and delivered person-centred care to each person.

Risks to people were assessed and managed well. People received effective support with their medicines and there were suitable measures in place to prevent the spread of infections.

Everyone we spoke with told us staff were kind and caring. Staff treated people with dignity and respect, and people felt comfortable with the staff who visited. People were supported by a small number of regular staff who knew them well.

There had been no accidents or incidents at the time of this inspection, however suitable procedures were in place to manage these and they were known to staff and managers.

People knew how to complain if they needed to and people's feedback was regularly obtained by the registered manager and provider. However, people's feedback was not recorded consistently to ensure it could be used as part of a quality assurance system to improve the service.

The service had an open, transparent culture. Staff enjoyed their jobs and were all keen to deliver high- quality care. The service worked alongside other professionals to help ensure people received effective care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received a range of training to ensure they were well-prepared, competent and equipped to deliver high quality care.