Quality Home Care UK Limited
- Home care
- Dementia care
- Registered since 2011
- Spondon, Derby, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
60 of 67
rated home care services in Derby are rated Good, like this one.
Quality Home Care UK Limited: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bespoke Care and Training Ltd Good, less than 0.1 miles away
- G Caringlinks Limited Good, less than 0.1 miles away
- G Prestige Nursing Derby Good, less than 0.1 miles away
- RI Wise Home Care Limited Requires improvement, 0.2 miles away
- G Community Links Good, 0.6 miles away
About the service
From the Care Quality Commission's inspection report published 21 December 2019. Quoted under the Open Government Licence.
Quality Home Care UK Ltd is a domiciliary care agency. They provide personal care support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was supporting 27 people with personal care.
What inspectors found
We found there was not always staff guidance in place for the use of 'as needed' medicines. There was also no guidance in place for where to apply creams to people. While staff had good knowledge, this record keeping concern meant staff did not always have written guidance to support them. Otherwise, medicines were managed safely.
Read the rest of CQC's summary
People were not always supported to have maximum choice and control of their lives. This is because assessments had not been made on their ability to make decisions. The systems in the service did not support this practice.
People felt safe using the service. Staff were aware of how to keep people safe and had received thorough training. A clear governance system ensured that incidents that were responded to appropriately. There were enough staff to support people, and these staff followed safe infection control procedures.
Records were kept on people's physical, mental and social needs. These followed expected standards and provided sufficient guidance to staff. This enabled people to receive safe care that followed their preferences. People reported being able to feedback into their care planning and make suggestions or complaints.
People were supported to eat meals of their choice. Where people required external health and social care support, then staff recorded recommendations and followed them.
People reported receiving a high-quality service, from staff that were caring in their approach. This caring ethos resulted in person centred care that met people's needs. Where concerns were raised during
inspection, the registered manager was quick to try to resolve them. We found the service was well led.
Questions to ask the service
- Well-led was rated Requires improvement on 21 December 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Joanne Butler
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 21 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Quality Home Care UK Limited
- Ownership type
- Organisation
- Companies House number
- 05886553 (opens Companies House)
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Quality Home Care UK Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Quality Home Care UK Limited.
- When was Quality Home Care UK Limited last inspected?
- The Care Quality Commission's latest rating for Quality Home Care UK Limited was published on 21 December 2019.
- Who runs Quality Home Care UK Limited?
- Quality Home Care UK Limited is run by Quality Home Care UK Limited.
- What is Quality Home Care UK Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 December 2019.
Contact
- Phone
- 01332 731731
- Address
- Suite 12, Kedleston House, Prime Business Centre, Aspen Drive, Spondon, Derby, DE21 7SS Map (opens Google Maps)
Compare nearby
- G Bespoke Care and Training Ltd Good, less than 0.1 miles away
- G Caringlinks Limited Good, less than 0.1 miles away
- G Prestige Nursing Derby Good, less than 0.1 miles away
- RI Wise Home Care Limited Requires improvement, 0.2 miles away
- G Community Links Good, 0.6 miles away