Caringlinks Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Medicines were managed safely by trained and competent staff.

People's needs had been individually assessed. Care plans and risk assessments detailed the actions staff should take to minimise any risk of avoidable harm.

People and relatives consistently told us the staff knew them well, people and their relatives, where appropriate, were involved in their care planning and how they wished to be supported.

Staff had built positive relationships with the people they were supporting and demonstrated a good understanding of people's preferences and needs.

The registered manager understood the importance of monitoring the quality performance of the service. There were systems and processes in place which regularly provided this information including continuity of staff, medication and care record audits. This information was monitored and actioned appropriately.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.