Core Prospects Limited - 37 Sandringham Crescent

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, However, the policies and systems in the service did not always support this practice. We noted that there was a need to develop the arrangements for mental capacity assessments. However, we also noted the provider had liaised with a local authority in relation to a Deprivation of Liberties Safeguarding (DoLS) request to the Court of Protection for a person where there were concerns.

The provider had systems in place to monitor the quality of support and safety at the service.

The provider was in the process of introducing an electronic monitoring system to the service. This was designed to ensure failures in support activities and record keeping were identified and addressed immediately.

Staff were safely recruited. The provider's recruitment processes included checks of staff suitability prior to appointments being made. There had been some recent staff turnover resulting in agency staff being used to fill staff shortages. The provider had developed a staff recruitment strategy to support the service in recruiting new permanent staff. Staff received training on a range of mandatory topics, and this was refreshed annually. The provider had commissioned positive behavioural support training for staff.

People's medicines were safely managed. Staff had received training in medicines administration and understood the reasons why medicines were prescribed for people. Risk assessments were in place for people who were administering their own prescribed medicines, and these were monitored.

People were able to participate in meetings designed to share information and give their views on issues in relation to their support. People told us their support staff were helpful.