Care Compassion Limited
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Care Compassion Limited: inspection record
Rated Good in November 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Good in 2017 and November 2019.
It has been rated Good at every inspection since 2017. The latest rating was published about 7 years ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
About the service
From the Care Quality Commission's inspection report published 23 November 2019. Quoted under the Open Government Licence.
Care Compassion Limited provides a domiciliary care service that delivers personal care and other support to people in their own homes. Not everyone who used the service received personal care. Care Compassion Limited also provided a range of other services that included; cleaning, shopping and supporting people with a range of activities. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, five people were receiving personal care.
What inspectors found
People told us that staff were kind to them and they received a service which met their individual needs and preferences.
People were fully involved in the assessment, planning and review of their care. People were aware of their care plan, which they kept in their home. Staff were knowledgeable about people's care needs and provided personalised care.
Read the full summary
People felt safe when receiving care from staff. People's risk assessments were detailed and included guidance for staff to follow to manage and reduce risks to keep people safe.
Staff knew how to recognise and report any concerns they had about people's welfare.
Staff undertook training that supported them to have the knowledge and skills to do their job well and effectively meet people's needs. They received the support and guidance they needed from the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems in place to manage and resolve complaints.
People and their relatives had opportunities to provide feedback about the service, and action was taken to address issues they raised.
Staff generally arrived on time and always stayed for the duration of the planned call. People told us the service was flexible and they were kept informed of any changes.
The registered manager was very committed to providing people with good personalised care and supported people to achieve the best possible outcomes.
Systems were in place to assess and monitor the quality and delivery of care to people. The registered manager was committed to identifying ways of continually improving the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 207. 2nd Floor. Pentax House, South Hill Avenue, Harrow, HA2 0DU |
|---|---|
| Neighbourhood | Harrow on the Hill, Harrow |
| Phone | 020 8938 4610 |
| Registered manager | Sherlyne Howell |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 23 November 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care Compassion Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 9192875 (opens Companies House) |
Nearest alternatives
- – Heritage Care Ltd Home care, less than 0.1 miles awayNot yet rated
- – Onecare-uk Ltd Home care, less than 0.1 miles awayNo overall rating
- G Quality Homecare Services Ltd Home care, less than 0.1 miles awayGood
- G Responsive Care Home care, less than 0.1 miles awayGood
- G SW Homecare Agency Home care, less than 0.1 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Care Compassion Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Compassion Limited.
- When was Care Compassion Limited last inspected?
- The Care Quality Commission's latest rating for Care Compassion Limited was published on 23 November 2019.
- Who runs Care Compassion Limited?
- Care Compassion Limited is run by Care Compassion Limited.
- What is Care Compassion Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 November 2019.