SW Homecare Agency

SW Homecare Agency is a domiciliary care agency providing personal care to older people, people with physical disabilities, people with dementia and younger adults. At the time of our inspection there was one person using the service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Since the last inspection the provider looked at the areas of concern and implemented an action plan. There were significant improvements in the way the service managed the risks to people, learnt from their mistakes, assessed the quality of the service and involved people in their care. There were systems in place to protect people from the risk of abuse. Staff understood safeguarding procedures and were aware of how to raise a concern. Risks to people were regularly assessed and appropriate measures were in place to minimise risk. Staff were recruited safely and there were enough staff to meet the needs of people using the service.

People and their relatives had confidence in the ability of the staff to provide effective care. Staff development was supported through an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date.