Rated Care Homes

Responsive Care

Home care, Harrow

G

Good

Rated on

Rating from the Care Quality Commission.

Responsive Care: inspection record

Home care, Harrow

Rated Good in January 2023, up from Requires improvement.

Responsive Care: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2017. Rated Requires improvement in 2017, then Good in January 2023.

Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.

How it compares locally

  • One of 50 Good home care services in Harrow, out of 54 with a rating.

About the service

From the Care Quality Commission's inspection report published 14 January 2023. Quoted under the Open Government Licence.

Responsive Care is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were four people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

What inspectors found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Care workers had been recruited safely and they knew how to identify and report concerns. Feedback from people and their relatives showed care workers arrived for work on time.

Read the full summary

People received person centred care. Their assessments showed they had been involved in the assessment process. Support plans described how people should be supported so that their privacy and dignity were upheld.

Care workers demonstrated good knowledge and skills necessary for their role. People's health needs were met. The service worked with a range of external professionals, so people received coordinated care.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people's relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements.

Questions to ask the service

  • The last rating is 4 years old. Ask what has changed since then.
  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Responsive Care
AddressPentax House, South Hill Avenue, South Harrow, Harrow, HA2 0DU
NeighbourhoodHarrow on the Hill, Harrow
Phone020 8064 0167
Websitewww.theresponsivecare.co.uk
Registered managerSohaila Batool
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 1 inspection report, latest 14 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Responsive Care
ProviderRick Limited
Ownership typeOrganisation
Companies House number07095835 (opens Companies House)

Nearest alternatives

  1. G
    Care Compassion Limited Home care, less than 0.1 miles away
    Good
  2. –
    Heritage Care Ltd Home care, less than 0.1 miles away
    Not yet rated
  3. –
    Onecare-uk Ltd Home care, less than 0.1 miles away
    No overall rating
  4. G
    Quality Homecare Services Ltd Home care, less than 0.1 miles away
    Good
  5. G
    SW Homecare Agency Home care, less than 0.1 miles away
    Good

See all home care in Harrow

Getting help from London Borough of Harrow

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Responsive Care provide nursing care?
The Care Quality Commission's register does not list nursing care for Responsive Care.
When was Responsive Care last inspected?
The Care Quality Commission's latest rating for Responsive Care was published on 14 January 2023.
Who runs Responsive Care?
Responsive Care is run by Rick Limited.
What is Responsive Care's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 14 January 2023.