Quality Homecare Services Ltd
Home care, Harrow
Good
Rated on
Rating from the Care Quality Commission.
Quality Homecare Services Ltd: inspection record
Rated Good in January 2023.
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Ratings published by the Care Quality Commission.
Rated Good in January 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 50 Good home care services in Harrow, out of 54 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 5 January 2023. Quoted under the Open Government Licence.
Quality Homecare Services Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of different abilities. The services they provide include personal care and medicines support. At the time of inspection, the service provided care to two people who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service: People and relatives were satisfied with the care and services provided by the service. They told us they could rely on care workers to provide care safely and felt comfortable in their presence. They were complimentary about how the service was managed and told us that care workers were caring, kind and respectful. People's privacy, dignity and independence was respected and promoted.
Read the full summary
People were protected from abuse. Staff had received training on how to safeguard people and were aware of the procedure to follow if they suspected that people were subject to abuse.
Risks associated with people's care were assessed and monitored. Assessments were person centred and care was responsive to people's needs. Care plans provided staff with the information to manage the identified risks.
Staff were safely recruited by the service, ensuring that only people who were suitable to work with vulnerable adults were employed.
Appropriate medicines management and administration processes were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Measures to prevent and control the spread of COVID-19 and other infections were in place.
Staff had the knowledge and skills to safely and effectively meet people's needs.
Care plans were up to date and reviewed on a regular basis. Care staff supported people in line with their wishes.
There was a complaints policy and procedure in place. The registered manager and staff were open and transparent throughout the inspection and responded to any requests positively.
The service had good governance systems in place to ensure aspects of the service and quality of care provided were continuously assessed and monitored. A range of audits were carried out to monitor the quality and safety of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Pentax House, South Hill Avenue, South Harrow, Harrow, HA2 0DU |
|---|---|
| Neighbourhood | Harrow on the Hill, Harrow |
| Phone | 020 8938 4628 |
| Registered manager | Marian Aboah |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 5 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Quality Homecare Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11856438 (opens Companies House) |
Nearest alternatives
- G Care Compassion Limited Home care, less than 0.1 miles awayGood
- – Heritage Care Ltd Home care, less than 0.1 miles awayNot yet rated
- – Onecare-uk Ltd Home care, less than 0.1 miles awayNo overall rating
- G Responsive Care Home care, less than 0.1 miles awayGood
- G SW Homecare Agency Home care, less than 0.1 miles awayGood
Getting help from London Borough of Harrow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Harrow
- Ask for a care needs assessment
- Phone: 020 8901 2680. Email ahadults@harrow.gov.uk
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Harrow
Checked on the council's website, November 2026.
Common questions
- Does Quality Homecare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Quality Homecare Services Ltd.
- When was Quality Homecare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Quality Homecare Services Ltd was published on 5 January 2023.
- Who runs Quality Homecare Services Ltd?
- Quality Homecare Services Ltd is run by Quality Homecare Services Ltd.
- What is Quality Homecare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 January 2023.