Onecare-uk Ltd

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service met the requirements of the ‘Right support, right care, right culture’ guidance and promoted people’s rights, independence and equality.

Assessment activity started on 7 July 2026 and ended on 11 August 2026.

We conducted this assessment due to the length of time since the previous rating.

The last rating for this service was good (Published 30 March 2019). At this assessment, the overall rating for the service has remained good.

People were safely supported by staff that had knowledge and understanding of their individual support needs. People were supported to take positive risks where this enhanced their quality of life. Staff understood people’s emotional communication and responded effectively to signs of distress, anxiety and frustration.

People were protected from avoidable harm, and staff understood how to recognise and respond to safeguarding risks. Staff were recruited safely. When needed, people received their medicines as prescribed.

Staff understood and managed risks, worked effectively with health and social care professionals, and monitored people’s health and wellbeing. There were sufficient skilled and competent staff to ensure people received safe and good quality care.

Staff worked collaboratively with people, relatives and healthcare professionals to support positive outcomes and continuity of care. People told us they were involved in decisions about their care and that staff respected their choices, sought consent and delivered support in a person-centred way.

Staff understood their roles, felt able to raise feedback, and were committed to continuous improvement. Feedback from staff reflected a positive culture where they felt supported by the registered manager, able to raise concerns and part of the team.

The registered manager was visible, approach able and actively involved in the delivery of care. This hands-on approach enabled them to maintain a strong understanding of people's needs and provided staff with regular support and guidance. The registered manager and staff were open and transparent throughout the assessment process.

Leaders and staff shared a clear vision based on listening, learning and trust. The service provided care that supported people to live independently and maintain control over their lives.

People had choices about how they wanted their day-to-day care delivered and staff respected their decisions. People’s care and support reflected their choices, preferences, personalities, needs and individuality. Care was based on latest evidence and good practice.

Staff worked with agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff ensured people had choice and control and consented to their care.

Governance systems were in place and were used to monitor quality, respond to feedback and maintain oversight of key risks.