Graceful Hands Care
- Home care
- Dementia care
- Registered since 2021
- Chatham, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 42
rated home care services in Medway are rated Requires improvement, like this one.
Graceful Hands Care: inspection record
Rated Requires improvement in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Baines Care Ltd (Good, 0.4 miles away) and Caremark (Dartford, Gravesham & Medway) (Good, 0.5 miles away).
Nearest home care services:
- RI Adonai Healthcare Services Requires improvement, less than 0.1 miles away
- – Astro Global Care Ltd Not yet rated, less than 0.1 miles away
- – Head Office Not yet rated, less than 0.1 miles away
- – MEMADAY CARE LIMITED Not yet rated, 0.1 miles away
- – Rayron Care Limited Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 March 2023. Quoted under the Open Government Licence.
Graceful Hands is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. At the time of this inspection there was one person using the service.
What inspectors found
The provider failed to ensure appropriate risk assessments to people were completed and risk management plans were not always in place to manage these risks. The risks included, falls and people who had suffered a stroke. Appropriate recruitment checks were not carried out before staff joined the service. Accidents, incidents and complaints were recorded, but not investigated and learning was not disseminated to staff. People and their relatives' views about the service were sought but there were no records to show any action taken by the provider to drive improvements. Regular audits to identify shortfalls were not carried out.
Read the rest of CQC's summary
Assessments were carried out prior to people joining the service to ensure their needs could be met. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment. Staff were happy working at the service and felt supported by the registered manager.
Questions to ask the service
- Safe was rated Requires improvement on 18 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 March 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 18 March 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 18 March 2023. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Priscilla Okor
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Graceful Hands Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12819308 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Graceful Hands Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Graceful Hands Care.
- When was Graceful Hands Care last inspected?
- The Care Quality Commission's latest rating for Graceful Hands Care was published on 18 March 2023.
- Who runs Graceful Hands Care?
- Graceful Hands Care is run by Graceful Hands Care Ltd.
- What is Graceful Hands Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 March 2023.
Contact
- Phone
- 07305 929788
- Address
- Avenue Business Centre, 17 New Road Avenue, Chatham, ME4 6BA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Baines Care Ltd (Good, 0.4 miles away) and Caremark (Dartford, Gravesham & Medway) (Good, 0.5 miles away).
Nearest home care services:
- RI Adonai Healthcare Services Requires improvement, less than 0.1 miles away
- – Astro Global Care Ltd Not yet rated, less than 0.1 miles away
- – Head Office Not yet rated, less than 0.1 miles away
- – MEMADAY CARE LIMITED Not yet rated, 0.1 miles away
- – Rayron Care Limited Not yet rated, 0.1 miles away