Thinkempathy Limited
- Home care
- Dementia care
- Registered since 2021
- Popley, Hampshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
89%
of rated home care services in Hampshire are Good or Outstanding (87% across the South East, 88% across England).
Thinkempathy Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Alina Homecare Winchester & Basingstoke (Good, less than 0.1 miles away) and Basingstoke Centre (Good, less than 0.1 miles away).
Nearest home care services:
- – 24/7 Exceptional care limited Not yet rated, less than 0.1 miles away
- – Alina Homecare - Fareham Not yet rated, less than 0.1 miles away
- G Alina Homecare Winchester & Basingstoke Good, less than 0.1 miles away
- G Basingstoke Centre Good, less than 0.1 miles away
- G Bluezone Care Ltd Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 March 2026 (assessment visit 13 February 2026). Quoted under the Open Government Licence.
Date of Assessment: 27 February to 17 March 2026. This assessment was prompted by a review of the information we held about the service. Thinkempathy Limited provides care and support to people living in supported living settings. The service provided personal care and support for adults with physical disabilities, sensory impairments, learning disabilities and autism. At the time of our inspection, they were supporting 9 people across 2 supported living settings. This was our first inspection of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the provider was working in line with principles of this guidance.
People received personalised care focussed on promoting their choice and independence. There was a strong focus on treating people as individuals and supporting them to live full, active and social lives. Staff were motivated in their role and told us how they worked with people to build skills and ensure care was as least restrictive as possible. Staff balanced people’s right to make choices with their responsibilities in helping to keep people safe.
Staff received training relevant to their role and leaders were fully engaged and involved in overseeing the quality and safety of the service. Staffing levels were sufficient, but the provider acknowledged the need to recruit more permanent staff to promote teamwork and consistency. People were happy and comfortable in staff’s presence, and they interacted together with warmth, humour and familiarity.
People were supported to attend to their health needs to ensure they received appropriate input from health and medical professionals. Staff understood people’s communication and emotional needs, and many people had seen a reduction in incidents related to behaviour and anxiety with staff support.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Thinkempathy Limited
- Ownership type
- Organisation
- Companies House number
- 11550512 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Thinkempathy Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Thinkempathy Limited.
- When was Thinkempathy Limited last inspected?
- The Care Quality Commission's latest rating for Thinkempathy Limited was published on 26 March 2026.
- Who runs Thinkempathy Limited?
- Thinkempathy Limited is run by Thinkempathy Limited.
- What is Thinkempathy Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01757 602271
- Address
- Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Alina Homecare Winchester & Basingstoke (Good, less than 0.1 miles away) and Basingstoke Centre (Good, less than 0.1 miles away).
Nearest home care services:
- – 24/7 Exceptional care limited Not yet rated, less than 0.1 miles away
- – Alina Homecare - Fareham Not yet rated, less than 0.1 miles away
- G Alina Homecare Winchester & Basingstoke Good, less than 0.1 miles away
- G Basingstoke Centre Good, less than 0.1 miles away
- G Bluezone Care Ltd Good, less than 0.1 miles away