Hales Group Limited - Hull
- Home care
- Dementia care
- Registered since 2021
- Summergangs, Hull, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 32
rated home care services in Hull are rated Good, like this one.
Hales Group Limited - Hull: inspection record
Rated Good in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Royal Mencap Society - Hull Domiciliary Care Agency Good, 0.5 miles away
- G Isaac Newton House Good, 0.5 miles away
- O Stonham Kingston House Outstanding, 1.2 miles away
- – Bludot Recruitment and Care Limited – Hull Not yet rated, 1.3 miles away
- G A.R.U Recruitment Ltd - ARU Homecare Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 4 March 2023. Quoted under the Open Government Licence.
Hales Group Limited - Hull is a domiciliary care agency providing care and support to people in their own home. At the time of inspection, the provider delivered services to 85 people. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: People were happy with the support they received and spoke positively about staff who provided their care. Staff wore personal protective equipment (PPE) appropriately which helped to protect people from the risk of infection. Medicines were administered safely.
Right Care: Effective recruitment procedures were in place and there were enough staff employed to meet people's needs. Staff received regular training and supervision to provide care in a person-centred way. Risks to people's health, safety and well-being were effectively managed.
Right Culture: Support was personalised and based on people's assessed needs and preferences. Staff worked effectively with external professionals to ensure people received the support they wanted and needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rachael Burrows
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hales Group LimitedBrand: Hales Group Ltd
- Ownership type
- Organisation
- Companies House number
- 03756814 (opens Companies House)
Hales Group Limited runs 23 services in England, 8 of them in Yorkshire and the Humber. 9 are rated Good or Outstanding and 14 have no rating yet.
Other services run by Hales Group Limited
- G Hales Group Limited - Grimsby Good. Home care, North East Lincolnshire
- G Hales Group Limited - Peterborough Good. Home care, Peterborough, East of England
- G Hales Group Limited - Rotherham Good. Home care, Rotherham
- G Hales Group Limited - Scunthorpe Good. Home care, North Lincolnshire
Getting help from Hull City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hull City Council
- Ask for a care needs assessment
- Phone: 01482 300 300
- Contact adult social care online
- Support for carers
- Paying for care: Hull City Council
Checked on the council's website, November 2026.
Common questions
- Does Hales Group Limited - Hull provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hales Group Limited - Hull.
- When was Hales Group Limited - Hull last inspected?
- The Care Quality Commission's latest rating for Hales Group Limited - Hull was published on 4 March 2023.
- Who runs Hales Group Limited - Hull?
- Hales Group Limited - Hull is run by Hales Group Limited. It runs 23 services in England, 8 of them in Yorkshire and the Humber.
- What is Hales Group Limited - Hull's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 March 2023.
Contact
- Phone
- 01482 235288
- Address
- Unit 5c & 5d, Marfleet Environmental Technology Park, Westgate Way, Hull, HU9 5LW Map (opens Google Maps)
Compare nearby
- G Royal Mencap Society - Hull Domiciliary Care Agency Good, 0.5 miles away
- G Isaac Newton House Good, 0.5 miles away
- O Stonham Kingston House Outstanding, 1.2 miles away
- – Bludot Recruitment and Care Limited – Hull Not yet rated, 1.3 miles away
- G A.R.U Recruitment Ltd - ARU Homecare Good, 1.5 miles away