Lionheart Domiciliary Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were nine people using the service who received support with personal care.

Although recruitment processes ensured staff were safe to work with people, we have made a recommendation about staff employment references.

Risks to people were managed and mitigated to lessen the risk of harm to people. People were supported by staff to manage risks and retain their independence as far as possible.

The service was committed to driving good outcomes for people, and supported people to remain living independently in their own homes in line with their wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, compassionate and treated the people they supported with dignity and respect.

The service adopted an open culture which was committed to delivering high-quality person-centred care to people. This was underpinned by good governance and a shared staff culture of working to achieve the best outcomes for people.