Meridian Health and Social Care - Preston

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The manager and senior staff assessed people's needs and people received support they required. Staff were trained and skilled to provide people's care, staff we spoke with confirmed this. One person said, "They all know what they are doing and seem well trained." They supported people as they needed with preparing their meals and drinks. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People supported by the agency told us staff and the management team who visited them were polite, kind and professional in their approach to their work. Staff supported people to attend healthcare appointments if necessary.

The service had a complaints procedure which was made available to people they supported. People we spoke with told us they knew how to make a complaint if they had any concerns.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service and improvements made when they were identified.