Bolingo Care Birmingham Branch

At the time of our inspection there was 1 person receiving the regulated activity. As there was only 1 person receiving care at the time of the inspection and the fact that we want to protect the person's right to a private life, the report will provide an overview of the service rather than specific examples of care.

People were supported safely as staff understood the risks associated with people's care. People were supported by staff who had been safely recruited and who understood their responsibilities under safeguarding. Whilst the service did not currently support people with medication management, there were systems in place should the service commence providing support with this.

People were supported by staff who had received training for their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in developing and reviewing their care and support plans. We noted this involvement could be more clearly recorded and evidenced.

Staff knew the person they were supporting well. Staff told us how they ensured the person was involved in choices around their care and were treated with dignity and respect.

There were complaint procedures in place and systems had been put in place to inform people of the complaint process and to check with people if they had any concerns or complaints about the service.