Your Life (Edgbaston)

People's experience of using this service:

People told us they felt safe and were well-supported. There were sufficient staff hours available to meet people's needs in a safe and consistent way, and staff roles were flexible to allow this.

Systems were in place for people to receive their medicines in a safe way.

Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Information was accessible to involve people in decision making about their lives.

People were provided with good standards of personal care by staff who were well-trained and supported in their roles.

The service assisted people, where required, in meeting their health care and nutritional needs.

Staff worked together, and with other professionals, in co-ordinating people's care.

Staff were kind, caring and supportive of people and their families. Privacy and dignity were respected and people's independence was promoted.

Processes were in place to manage and respond to complaints and concerns.

Care plans were person-centred and people's abilities and preferences were clearly recorded.

Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their rights and their responsibility to share any concerns about the care provided.

There were opportunities for people, relatives and staff to give their views about the service. The provider undertook a range of audits to check on the quality of care provided.

More information is in the full report: www.cqc.org.uk