Inspire You Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: Staff understood how to keep people safe and there were guidelines in place to inform staff how to care for people safely. People, relatives, and staff were asked their opinion about the service and were listened to. There were enough staff and people did not experience late or missed calls.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care was person-centred and promoted people's dignity and privacy. People were supported to stay safe. Safeguarding concerns were identified and reported as required. Medicines were managed safely and people were supported by staff who had been safely recruited.

Right Culture: There was a positive culture. Staff felt well supported, enjoyed working for the service and told us they could raise concerns and make suggestions. Some improvements were needed to monitoring systems and plans

were in place to make these improvements.