Sevacare - Birmingham Central

Systems were in place to protect people from the risk of abuse and harm. People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. Recruitment records we reviewed required improvements to demonstrate all the required actions were carried out. Staff had regular training opportunities and training specific to people's individual needs was provided. People received their medicines as prescribed. Infection control policies and procedures were in place to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice. People's individual communication needs were considered to support them to be involved in their care. The quality of care provided was continually assessed, reviewed and improved. People using the service, relatives and staff were given the opportunity to provide feedback. People’s care plans recorded their needs for a range of areas including social needs. People told us they were involved in planning their care and helped to understand any health conditions. People talked to us about how they felt the staff knew them very well. People and relatives felt that people were treated fairly with their human rights being respected. The provider worked well with healthcare professionals to support outcomes for people. Staff received training in equality, diversity and human rights and the provider had the necessary policies in place.

Audits undertaken had not identified some of the issues we identified during the inspection. Improvements were required in relation to Mental Capacity Assessment and consent forms. Audits were completed on care and medicines records and prompt action taken where inconsistencies were identified. Systems and processes in place promoted a positive culture in the service. The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs. The service worked well with health and other professionals to ensure people's needs were met. Staff told us the service was a good place to work as they were supported and encouraged to raise any concerns as people’s needs changed. The registered manager checked key areas of the care provided and used their findings to drive through improvements in people’s safety and care.