Divine Healthcare Solutions - Main Office
- Home care
- Dementia care
- Registered since 2021
- Bloxwich, Walsall, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 39
rated home care services in Walsall are rated Good, like this one.
Divine Healthcare Solutions - Main Office: inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Ability Healthcare Cannock Ltd Good, 0.3 miles away
- – TLCareServices Limited No overall rating, 0.3 miles away
- – Health Connect Homes Not yet rated, 0.3 miles away
- RI Sync Alliance Healthcare Requires improvement, 0.4 miles away
- G Five Star Support Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 16 May 2023. Quoted under the Open Government Licence.
Divine Healthcare is a domiciliary care agency providing personal care and support to people in their homes. At the time of the inspection, 23 people were using the service. CQC only inspects where people receive personal care. This relates to tasks related to personal hygiene and eating where people require this support; we also consider any wider social care provided.
Read the rest of CQC's summary
Not everyone who used the service received personal care.
What inspectors found
Risks to people's safety and well-being were assessed. Staff had information to enable them to support people safely. Care plans were detailed with people's medical conditions, and all staff had completed training to enable them to support people safely.
Read the rest of CQC's summary
People were supported with maximum choice and control of their lives, and staff supported them in the least restrictive way possible and their best interest. The policies and systems in the service supported this practice.
The provider's recruitment policy was followed, and recruitment practices were safe. All staff had completed training and had a probation period to ensure suitability. This meant the provider ensured only suitable staff were employed.
Staff were knowledgeable about infection prevention and control. Personal protective equipment was available.
People were supported with their medicines following a risk assessment; this meant people were supported safely.
People and their relatives were given the opportunity to be involved in the assessment process to ensure that people's views and preferences were included in their care.
People were satisfied with the care support they received and told us they had no complaints.
Staff supported people in preparing meals and eating and drinking.
People received support in keeping with the principles of the Mental Capacity Act 2005 (MCA).
People were able to express any concerns they had, and management ensured that action was taken.
People's privacy and dignity were respected, and people felt able to express their views.
The provider had procedures to monitor and improve the service, including managing incidents, accidents, safeguarding alerts and complaints.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Diana Hanson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 16 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 13545227 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Divine Healthcare Solutions - Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Divine Healthcare Solutions - Main Office.
- When was Divine Healthcare Solutions - Main Office last inspected?
- The Care Quality Commission's latest rating for Divine Healthcare Solutions - Main Office was published on 16 May 2023.
- Who runs Divine Healthcare Solutions - Main Office?
- Divine Healthcare Solutions - Main Office is run by Divine Healthcare Solutions Limited.
- What is Divine Healthcare Solutions - Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 May 2023.
Contact
- Phone
- 0333 577 0655
- Address
- 47, Field Road, Walsall, WS3 3JD Map (opens Google Maps)
Compare nearby
- G Ability Healthcare Cannock Ltd Good, 0.3 miles away
- – TLCareServices Limited No overall rating, 0.3 miles away
- – Health Connect Homes Not yet rated, 0.3 miles away
- RI Sync Alliance Healthcare Requires improvement, 0.4 miles away
- G Five Star Support Good, 0.5 miles away