Five Star Support

Right Support People were supported to access local facilities and staff supported people to pursue their interests. People received support from a consistent staff team. Staff knew people well including their likes and dislikes. One relative told us, "They all seem to know [person] character". Staff supported people safely and knew how to manage risks and report any concerns. Medicines were managed safely.

Right Care Care records were person centred and clearly outlined peoples support needs. Staff worked with other professionals to ensure people received joined up care. Relatives told us that staff were caring and professional. One relative said, "The management team take into consideration what care is required." Relative told us people were supported to make their own decisions and choices. Another relative told us, "I'm very happy with the service."

Right Culture The registered manager promoted an open and positive culture and set a good example for staff to follow. Staff told us they received the training to enable them to support people safely and they were supported by the management team. Relatives spoke highly of the staff team. One relative said, "I've commented on how good the carers are with [person]." Systems and processes were in place to ensure the service remained safe and effective. People was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.