Walsall Domiciliary Care Service

Staff received an effective induction and appropriate ongoing training. People felt staff supported their individual needs and requirements. People received food and drinks as required. Staff assisted people to maintain their health. People were supported in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People felt staff were kind and caring towards them. People were given choices and were able to make their own decisions as far as possible. Staff supported people to be independent and ensured people's privacy and dignity was maintained.

People felt involved in the development of their care plans. Care plans were informative for staff and provided them with guidance regarding people's needs and preferences and how they would like these to be met. A complaints procedure was in place and people knew how to raise concerns and felt these would be addressed.

People using the service and staff thought the service was managed well. The registered manager was described as approachable in the way they managed the service. Systems were in place to monitor the delivery of the service. Where issues arose action was taken to address these.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.