Sync Alliance Healthcare
- Home care
- Dementia care
- Registered since 2018
- Bloxwich, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 39
rated home care services in Walsall are rated Requires improvement, like this one.
Sync Alliance Healthcare: inspection record
Rated Requires improvement in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Intermediate Care Service (Good, 0.1 miles away) and Wellbeing Care Solutions Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Intermediate Care Service Good, 0.1 miles away
- G Wellbeing Care Solutions Ltd Good, 0.1 miles away
- – Health Connect Homes Not yet rated, 0.4 miles away
- – MYCARE4U Healthcare Solutions Ltd Not yet rated, 0.4 miles away
- G Divine Healthcare Solutions - Main Office Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's inspection report published 20 June 2019. Quoted under the Open Government Licence.
About the service: Sync Alliance Healthcare is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection the service supported two people.
Read the rest of CQC's summary
People's experience of using this service:
Staff had not been recruited safely as the registered provider had not ensured all the required checks had been undertaken before staff commenced work at the service. These checks are required to ensure staff were suitable for their role. This was a breach of the regulation.
The systems to check the quality of the service provided for people were not consistently effective and required some improvement. Relatives told us their family members felt safe when supported by staff. They told us their family members received a consistent and reliable service which met their needs. Staff reminded people to take their medicines which enabled them to take them on time. Staff wore gloves and aprons to ensure they protected people from cross infection.
Staff were aware of how to keep people safe from potential risk of harm. Risk assessments were in place and staff knew how to support people's individual needs. Relatives confirmed they and their family members were involved in the assessment process. This ensured the service provided could meet people's needs.
Staff received an induction when they started work to enable them to gain skills for their role. If required staff supported people to access healthcare services, and they monitored people's wellbeing. People, as much as practicably possible, had choice and control of their lives and staff were aware of how to support them in the least restrictive way.
Relatives described staff as polite, kind and caring. Relatives confirmed to us that staff encouraged people's independence, protected their privacy and treated them with dignity. Relatives confirmed people were supported by staff who knew their preferences.
Relatives told us they were happy with the service provided to their family members, and they knew who to contact if they had any concerns. Feedback was actively sought about the quality of the care being provided.
Staff felt supported in their roles, and relatives were happy with the way the service was being managed.
Questions to ask the service
- Safe was rated Requires improvement on 20 June 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 20 June 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Tinashe Magwenzi
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sync Alliance Limited
- Ownership type
- Organisation
- Companies House number
- 11093845 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Sync Alliance Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sync Alliance Healthcare.
- When was Sync Alliance Healthcare last inspected?
- The Care Quality Commission's latest rating for Sync Alliance Healthcare was published on 20 June 2019.
- Who runs Sync Alliance Healthcare?
- Sync Alliance Healthcare is run by Sync Alliance Limited.
- What is Sync Alliance Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 June 2019.
Contact
- Phone
- 020 7088 8462
- Address
- 3 Brundard Close, Walsall, WS3 1AR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Intermediate Care Service (Good, 0.1 miles away) and Wellbeing Care Solutions Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Intermediate Care Service Good, 0.1 miles away
- G Wellbeing Care Solutions Ltd Good, 0.1 miles away
- – Health Connect Homes Not yet rated, 0.4 miles away
- – MYCARE4U Healthcare Solutions Ltd Not yet rated, 0.4 miles away
- G Divine Healthcare Solutions - Main Office Good, 0.4 miles away