Wellbeing Care Solutions Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There were sufficient staff to meet people's needs and safe recruitment practices were in place. Staff received training to ensure they had the knowledge and skills to undertake their duties. This included training on medicines management, food hygiene and the Mental Capacity Act 2005 (MCA).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives Staff supported people at the end of their lives in line with their wishes.

People and relatives found staff to be caring, respectful and said they were involved in their care with staff following their wishes about how they wanted to be supported.

There were processes in place to review the quality of care delivery and make improvements where necessary. However, we found further improvements in the providers systems were required to ensure staff received specialist training in a timely way and to ensure records were in place to show reviews of care involving people and that call durations were monitored.

People, relatives and staff all felt the service was well managed and there was evidence the provider worked well with other agencies in their support of peoples care and wellbeing.