Intermediate Care Service

Staff had received training for their role to maximise people's potential to regain independent skills which they may have lost when they were unwell. The service worked in partnership with healthcare colleagues to ensure people had access to the support they needed to meet both their social and healthcare needs. People had choice and control of their lives and staff were aware of how to support them in the least restrictive way.

People made positive comments about the staff that supported them. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect.

People told us they were happy with the service provided, and they knew who to contact if they had any concerns. People were continually consulted and involved in the way their support was provided. The service was monitored to ensure people were making progress to regain their skills and to ensure their needs were being met.

Staff felt supported in their roles, and described the management team as approachable, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service and the registered manager had acknowledged that more audits were required to check and monitor the records completed.