Radfield Home Care York & Rural
- Home care
- Dementia care
- Registered since 2021
- Clifton, York, Yorkshire and the Humber
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
The only one
rated Outstanding home care service in York, out of 30 with a rating.
Radfield Home Care York & Rural: inspection record
Rated Outstanding in April 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Heritage Healthcare York Good, 0.2 miles away
- G The Great Care Company - York Good, 0.3 miles away
- RI Minster Homecare Requires improvement, 0.3 miles away
- RI Autism Plus - York and North Yorkshire Requires improvement, 0.3 miles away
- – Allot Healthcare Services York No overall rating, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 7 April 2023. Quoted under the Open Government Licence.
Radfield Home Care York, Thirsk and Ryedale is a domiciliary care agency providing personal care to people in their own homes. The service is registered to provide support to younger and older adults who may be living with a sensory impairment, physical disability, mental health condition or dementia.
Read the rest of CQC's summary
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 31 people were using the service, of which 30 people were receiving support with personal care.
What inspectors found
Staff were outstandingly kind, caring and considerate and regularly went above and beyond with thoughtful gestures which had a positive impact on people's wellbeing. Staff were extremely knowledgeable about people's needs, preferences and personal histories which supported them to provide exceptionally personalised care. Without exception, people, their relatives and professionals spoke very highly of the staff; they developed honest and genuinely caring relationships with people and their relatives. A relative said "They're very nice people, who are good for [Person's name]. The staff are chatty and keep them entertained and interested. they have a rapport with them and [Person's name] is 100% happy with the staff."
Read the rest of CQC's summary
The service was excellently managed and was a positive role model to other organisations and the local community. The provider lived and worked by their values which were embedded throughout the service and shared by staff. The provider truly valued staff for their terrific work, ensuring they were fully supported and recognised for going above and beyond. The management team understood issues in the local community and worked to address them through effective working with a wide range of other organisations.
People were supported safely by staff with the relevant training, skills and knowledge to manage risks to their safety and well-being which included raising safeguarding concerns when required. Staff administered people's medicines safely and wore PPE in line with current guidance. The provider's recruitment systems ensured only suitable staff were employed.
People's needs were assessed, recorded and regularly reviewed and updated which ensured staff had current information to support them to effectively meet people's needs. Staff communicated and worked closely with relevant professionals for the benefit of people's well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent before providing care.
Systems were in place to support people at the end of their lives in a comfortable and dignified manner. Complaints had been acted upon and resolved through appropriate action. People were supported to access social activities where this was part of their commissioned package of care.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jessica Reed
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Curo York Ltd
- Ownership type
- Organisation
- Companies House number
- 13385669 (opens Companies House)
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Radfield Home Care York & Rural provide nursing care?
- The Care Quality Commission's register does not list nursing care for Radfield Home Care York & Rural.
- When was Radfield Home Care York & Rural last inspected?
- The Care Quality Commission's latest rating for Radfield Home Care York & Rural was published on 7 April 2023.
- Who runs Radfield Home Care York & Rural?
- Radfield Home Care York & Rural is run by Curo York Ltd.
- What is Radfield Home Care York & Rural's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 7 April 2023.
Contact
- Phone
- 01904 530118
- Address
- 5 Audax Close, Clifton Moor, York, YO30 4RB Map (opens Google Maps)
Compare nearby
- G Heritage Healthcare York Good, 0.2 miles away
- G The Great Care Company - York Good, 0.3 miles away
- RI Minster Homecare Requires improvement, 0.3 miles away
- RI Autism Plus - York and North Yorkshire Requires improvement, 0.3 miles away
- – Allot Healthcare Services York No overall rating, 0.4 miles away