Heritage Healthcare York
- Home care
- Dementia care
- Registered since 2014
- Clifton, York, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
23 months
since the latest rating was published.
27 of 30
rated home care services in York are rated Good, like this one.
Heritage Healthcare York: inspection record
Rated Good in November 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Radfield Home Care York & Rural Outstanding, 0.2 miles away
- G The Great Care Company - York Good, 0.2 miles away
- RI Autism Plus - York and North Yorkshire Requires improvement, 0.2 miles away
- RI Minster Homecare Requires improvement, 0.3 miles away
- G Avalon York Services Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 November 2024 (assessment visit 30 August 2024). Quoted under the Open Government Licence.
Date of assessment 18 September 2024 to 16 October 2024. Staff had a strong understanding of safeguarding and raised concerns which were investigated. Staff involved people in decisions about their care and treatment and supported them to understand risks and keep themselves safe. The provider ensured there were sufficient skilled and qualified care workers to meet people's individual needs and preferences. Staff promoted people to have choice and control over their lives and to maintain relationships that were important to them. Staff supported people to have access to activities and the local community to promote independence, health and wellbeing. Various avenues were available to people to provide feedback regarding their experience of care.
- Safe Good
- Caring Good
- Responsive Good
Read the rest of CQC's summary
-
Safe
Good
Our rating for this key question remains good. Staff protected people from avoidable harm and abuse and care workers had received safeguarding training to ensure they were aware of how to identify and report their concerns. Safeguarding procedures were in place and the registered manager had good oversight of accidents and incidents. Processes were in place to ensure appropriate referrals were made to external professionals when needed. Staff had completed assessments of people's individual needs. Where any risks had been identified we saw these were recorded and associated support plans were in place to help mitigate the risks.
The provider had robust recruitment processes and systems in place to ensure care workers were appropriately recruited into the service.
-
Caring
Good
Our rating for this key question remains good. People’s independence was promoted, people were aware of their rights and had choice and control over their care.
-
Responsive
Good
Our rating for this key question remains good. Staff, people and their relatives were supported to raise concerns, speak with management, and discuss their views and feedback. No concerns were raised about discrimination or inequality.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 6 January 2018. Latest assessment published 12 November 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- DCS&D LimitedBrand: Heritage Healthcare
- Ownership type
- Organisation
- Companies House number
- 04393639 (opens Companies House)
DCS&D Limited runs 2 services in England, 1 of them in Yorkshire and the Humber. 2 are rated Good or Outstanding.
Other services run by DCS&D Limited
- G Heritage Healthcare North East Good. Home care, Darlington, North East
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Heritage Healthcare York provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heritage Healthcare York.
- When was Heritage Healthcare York last inspected?
- The Care Quality Commission's latest rating for Heritage Healthcare York was published on 12 November 2024.
- Who runs Heritage Healthcare York?
- Heritage Healthcare York is run by DCS&D Limited. It runs 2 services in England, 1 of them in Yorkshire and the Humber.
- What is Heritage Healthcare York's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 November 2024.
Contact
- Phone
- 01904 691000
- Address
- York Eco Business Centre, Amy Johnson Way, Clifton Moor,, York, YO30 4AG Map (opens Google Maps)
Compare nearby
- O Radfield Home Care York & Rural Outstanding, 0.2 miles away
- G The Great Care Company - York Good, 0.2 miles away
- RI Autism Plus - York and North Yorkshire Requires improvement, 0.2 miles away
- RI Minster Homecare Requires improvement, 0.3 miles away
- G Avalon York Services Good, 0.3 miles away