Swivel Healthcare Registered Office

Risks to people's healthcare needs were assessed, however these were not always identified and plans to mitigate the risk were not always detailed sufficiently to direct staff. The provider was in the process of addressing this at the time of the inspection.

People generally received their care from a team of staff identified to provide their care. Staff, in the main, arrived within the times agreed and staff said they had sufficient time to support people.

People were cared for safely. Staff knew how to keep people safe from abuse or harm. People received their medicines safely and there were effective practices to protect people from infection. Safe recruitment practices were in place.

Needs were assessed prior to people receiving support and their independence was promoted. People generally were confident staff knew how to support them; staff had undertaken training to enable them to fulfil their roles. Staff were supported in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and caring, treating them as they would a family member. Care was provided in a dignified and respectful way and people's confidentiality was maintained.

Care was person-centred. People made choices about the way they wanted their care provided and were encouraged to do things for themselves to remain as independent as possible. People knew who to speak with if they had any complaint or concern. Complaints were responded to effectively and in a timely way.

People and staff had confidence in the registered manager to manage the service well and were encouraged to give feedback. The registered manager understood the regulatory requirements of their role.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk