Home Instead
- Home care
- Dementia care
- Registered since 2014
- Boughton, West Northamptonshire, East Midlands
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2015, most recently Outstanding in July 2026.
3 months
since the latest rating was published.
The only one
rated Outstanding home care service in West Northamptonshire, out of 84 with a rating.
Home Instead: inspection record
Rated Outstanding in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI In House Care Requires improvement, less than 0.1 miles away
- RI Visiting Angels Northamptonshire Requires improvement, less than 0.1 miles away
- G Demidav Ltd Good, 0.1 miles away
- – Empathy Care24 Northampton No overall rating, 0.1 miles away
- G ICSL East Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 July 2026 (assessment visit 30 March 2026). Quoted under the Open Government Licence.
This assessment commenced on 27 April 2026 and was completed on 15 May 2026. It was undertaken due to the length of time since the service’s previous rating. The service is a domiciliary care agency and provides personal care to people 73.
- Safe Good
- Effective Good
- Caring Outstanding
- Responsive Good
- Well-led Outstanding
Read the rest of CQC's summary
The service was found to be Outstanding overall, reflecting consistently high standards of care and leadership across all areas.
A key strength of the service was its relationship-led approach, with people supported by small, consistent teams of three to four staff. This enabled staff to develop strong, meaningful relationships with people, understand their individual needs and preferences, and deliver highly personalised care. This was supported by care documentation which people and their relatives were involved in drawing up, which were written compassionately and gave a real feeling of the person receiving care. The service went above and beyond a regular care package and provided support to the entire family, including visiting people when they were in hospital, staying with them when admitted to hospital by ambulance.
In addition to providing care directly, the service also had an extensive community outreach service, providing support for people and families effected by dementia and menopause, and networking with other local charities and organisations. The service was also excellent at supporting their staff, with many having worked for the service for multiple years, reflecting the positive working culture and opportunities to develop that were provided.
The service demonstrated a strong and embedded culture of learning and continuous improvement. Leaders actively encouraged staff development and reflective practice, ensuring the service remained forward-thinking and responsive to change. This was supported by effective governance systems and a clear commitment to maintaining and improving quality.
People and their relatives consistently described the service as responsive and flexible. Care was adapted promptly to meet changing needs, and the service worked collaboratively with people, families, and other professionals to ensure positive outcomes were achieved.
Overall, the service provided compassionate, high-quality care that placed people at the centre, underpinned by strong leadership, a positive culture, and a commitment to continuous learning and improvement.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sandra Morison
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 February 2018. Latest assessment published 9 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- R & JW Care LtdBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 07635994 (opens Companies House)
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead.
- When was Home Instead last inspected?
- The Care Quality Commission's latest rating for Home Instead was published on 9 July 2026.
- Who runs Home Instead?
- Home Instead is run by R & JW Care Ltd.
- What is Home Instead's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 9 July 2026.
Contact
- Phone
- 01604 211190
- Address
- 4 Moulton Park Office Village, Scirocco Close, Northampton, NN3 6AP Map (opens Google Maps)
Compare nearby
- RI In House Care Requires improvement, less than 0.1 miles away
- RI Visiting Angels Northamptonshire Requires improvement, less than 0.1 miles away
- G Demidav Ltd Good, 0.1 miles away
- – Empathy Care24 Northampton No overall rating, 0.1 miles away
- G ICSL East Good, 0.1 miles away