Empathy Care24 Northampton
- Home care
- Dementia care
- Registered since 2021
- Boughton, West Northamptonshire, East Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
16 months
since the latest rating was published.
67%
of rated home care services in West Northamptonshire are Good or Outstanding (85% across the East Midlands, 88% across England).
Empathy Care24 Northampton: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: ICSL East (Good, less than 0.1 miles away) and Home Instead (Outstanding, 0.1 miles away).
Nearest home care services:
- G ICSL East Good, less than 0.1 miles away
- O Home Instead Outstanding, 0.1 miles away
- RI In House Care Requires improvement, 0.1 miles away
- RI Visiting Angels Northamptonshire Requires improvement, 0.1 miles away
- G Demidav Ltd Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 June 2025 (assessment visit 10 March 2025). Quoted under the Open Government Licence.
Date of assessment 1 to 16 April 2025. The service is a domiciliary care agency providing personal care to people in their own homes. At the time of inspection there were 100 adults and 2 children using the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had systems and processes in place to assess, monitor and improve the safety and quality of the service. People received their planned care at the times agreed, from a regular staff team.
People’s risks were assessed and care plans provided staff with the information they needed to mitigate known risks. People’s care plans were revied regularly or as their needs changed.
There were enough trained staff deployed to meet people’s needs. The provider regularly checked staff practice and competencies and ensured staff were supported through regular supervision. Staff were recruited using safe recruitment practices.
Staff knew how to seek medical assistance in emergencies and kept people’s families informed. Staff followed infection prevention and control practices.
Staff understood how to recognise, and report concerns and the provider had systems in place to report safeguarding issues and carry out any relevant investigations. Staff were encouraged to speak up if they had any concerns about how the service was run. The provider used any incidents and complaints to learn from and improve the service.
People were treated with kindness and compassion. Staff sought people’s consent before providing care and encouraged people to maintain their independence.
The provider was previously in breach of the legal regulations in relation to assessing, monitoring and mitigating risks and governance, at this inspection the provider had made significant improvements and was no longer in breach of these regulations.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. Significant improvements had been made, and the provider was no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to governance. Significant improvements had been made, and the provider was no longer in breach of this regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Wimbai Sachikonye
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 2 September 2023. Latest assessment published 4 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Empathy Care24 Limited
- Ownership type
- Organisation
- Companies House number
- 9406333 (opens Companies House)
Empathy Care24 Limited runs 3 services in England, 1 of them in the East Midlands. 1 is rated Good or Outstanding and 2 have no rating yet.
Other services run by Empathy Care24 Limited
- G Empathy Care24 - Hertfordshire Good. Home care, Hertfordshire, East of England
- – Empathy Care24 Ltd - Cambridgeshire Not yet rated. Home care, Peterborough, East of England
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Empathy Care24 Northampton provide nursing care?
- The Care Quality Commission's register does not list nursing care for Empathy Care24 Northampton.
- When was Empathy Care24 Northampton last inspected?
- The Care Quality Commission's latest rating for Empathy Care24 Northampton was published on 4 June 2025.
- Who runs Empathy Care24 Northampton?
- Empathy Care24 Northampton is run by Empathy Care24 Limited. It runs 3 services in England, 1 of them in the East Midlands.
- What is Empathy Care24 Northampton's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0333 011 1756
- Address
- Suite 1, 35 Duncan Close, Moulton Park, Northampton, NN3 6WL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: ICSL East (Good, less than 0.1 miles away) and Home Instead (Outstanding, 0.1 miles away).
Nearest home care services:
- G ICSL East Good, less than 0.1 miles away
- O Home Instead Outstanding, 0.1 miles away
- RI In House Care Requires improvement, 0.1 miles away
- RI Visiting Angels Northamptonshire Requires improvement, 0.1 miles away
- G Demidav Ltd Good, 0.1 miles away