Demidav Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risks to people's safety were assessed and details around the care they required was documented.

Safe recruitment practices were followed.

People received their medicines in a safe way and at the right time. Staff had the training and support they required, and staff competence was checked.

Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.

People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.

Care plans reflected people's individual needs, preferences and routines in sufficient detail.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; However, sufficient assessments of people's capacity and their ability to make decisions were not always completed.

Audits taking place in the service identified any actions for improvements, which were taken promptly.

Managers were open and inclusive. The culture of the service was positive. People and staff were asked for their feedback about the care they received.

The registered manager and provider understood their responsibilities, and worked in an open and transparent way. People and their relatives knew how to make a complaint.